Returns
Returns Policy
All transactions are considered final and non-refundable.
Items on sale are considered final, non-refundable and non-exchangeable.
We do not offer refunds unless the item you received is deemed faulty by Negritas.
RETURN POLICY
- Returns are not accepted however we DO accept SIZE EXCHANGE after 7 days after the shipment date.
- By returning the merchandise, the customer agrees to pay for additional courier fees.
- Negritas has the right to DENY size exchange if the merchandise is not returned in its original condition (not worn, altered, washed and all labels/tags are still intact including the hygiene seal)
- Once the return has been provided, the customer has 2 days to mail the package back. After 2 days, this will no longer be valid for exchange and will be immediately returned once the customer has paid for the courier fees incurred.
RETURN PROCESS
- Simply send an email with your ORDER NUMBER and the size you wish to exchange it to.
- Please mail back the swimmie in its original plastic along with the Returns form but do not mail back the beach bag or the packaging box within 2 days after the receipt of the approval email.
- You can schedule for a pick up via whichever courier you prefer.
- Please provide us with the tracking number from the courier.
- You will receive an email as soon as we receive you items, and when exchange/refund is approved.
- If the package does not reach us safely we will not be able to complete the exchange.
